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  » Sales Terms & Policies

Sales Terms & Policies

 

Expoverse

Welcome to Expoverse Store Services.

Expoverse Store Services permit you to purchase and/or license digital content and physical merchandise for either standard end-user or commercial/professional use. By using this site and when purchasing a product or service through this website, you acknowledged that you have read and agreed to be bound by the Expoverse Terms of Service and Privacy Policy, as well as the additional terms and conditions set forth by the Store Services Addendum to the Expoverse TOS.

 

:IMPORTANT THINGS TO KNOW:

 

International Orders.
All prices of the Products sold by Expoverse Store Services are displayed and billed in US dollars for orders placed in the U.S., and other currencies may be available for display as a courtesy to international Users; however orders will be converted to US dollars before processing. Expoverse does not have control over the exchange rate used by financial institutions for purchases made using a foreign currency. Your total purchase price will include the Product(s) plus any applicable sales tax and shipping charges. To avoid any errors, please review your order amount carefully and additionally verify your currencies exchange rate against the US dollar prior to submitting orders to Expoverse for processing.

Customs and Duties.
Prices listed for Products in the Expoverse Store Services DO NOT include any customs or duties possibly required when shipping items to countries other than the US (where Expoverse is located). You are responsible for discovering what items are permissible for shipment/import to the recipient's location. Failure to pay any such fees/taxes may result in your purchased item(s) not being delivered.

 

Return Policy: Digital Products


All sales are final. Unfortunately, due to the intangible and irrevocable nature of digital goods, Expoverse does not facilitate any exchanges or refunds for Digital Products; other than in exceptional circumstances. Please double check the contents of your shopping cart prior to purchasing, you will be given the chance to do so prior to completing the purchase process.

Exceptional Circumstances.
Expoverse will offer replacements of Digital Products if they were technically flawed. If repair, correction or replacement is not possible or reasonably commercially practicable, Expoverse will refund any monies actually paid by you for the services and/or products involved.

Sale/Discounted items.
Only regular priced items may be refunded under exceptional circumstances; unfortunately sale items cannot be refunded.

Qualification and Exclusion.
Not possessing the proper software application (such as Adobe Acrobat for a .pdf file, or Adobe Photoshop for a .psd file) would not qualify as a technical flaw and would not be grounds for a replacement or refund.

If you believe there is a technical flaw with a Digital Product you have purchased via the Expoverse Store Services, please contact Expoverse within 14 days to report the problem.

 

Return Policy: Physical Products


Expoverse does not normally provide refunds for items, unless for some reason it is unable to replace the item. If you purchased a physical item from Expoverse Store Services (such as a clothing item, artistic handicraft or other), in most cases you can send it back to Expoverse to receive an exchange; for items damaged in transit. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Gifts.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive either a replacement item or gift credit for the value of your returned item. Once the returned item is received, a gift certificate will be mailed or eDelivered to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, Expoverse will send a refund to the gift giver and he/she will find out about your return.

Gift Cards.
Available in large/small/single orders; using a mechanical process involving the transfer of images or designs to paper (includes posters, portraits, flyers, etc.). Gift cards cannot be refunded or exchanged.

Partial Refunds.
There are certain situations where only partial refunds are granted for Physical Products: books with obvious signs of use or any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Acceptance.
Multiple factors may affect the acceptance of an exchange such as the overall physical condition or functionality of the item. Expoverse is not responsible for damages or missing parts for reasons not due to our error, and Expoverse's accountability for items ends the moment they are delivered to you. Please be aware that some items such as limited production, one-of-a-kind, customized or personalized merchandise may not be available for exchange or refund. Expoverse, in its sole discretion will determine whether to exchange or refund an item.

Damaged/Incorrect Items.
Items that have arrived damaged or are incorrect can be returned to Expoverse within 14 days. You should also contact us about any technical difficulties you may be having. P
lease enclose any item(s) being exchanged and your invoice/receipt inside a package with your full name, a phone number, and return address.

Return/Exchange Procedure.

You should contact Expoverse prior to returning any item for an exchange or refund. In the event Expoverse decides to honor your exchange or refund, you will be required to pay for shipping the item(s) back to Expoverse, and Expoverse will only issue the refund or perform the exchange once the item(s) being returned are received and inspected. A printed copy of the purchase receipt (proof of purchase) must be placed in the package along with the item(s). If you are sending Expoverse a package with over $50 in overall purchase value (i.e., the combined total value of the packages contents), you should consider using a trackable shipping service (such as FEDEX) and/or purchasing shipping insurance. Once your return is received and inspected, Expoverse will send you an email to notify you that it has received your returned item. Expoverse will also notify you of the approval or rejection of your exchange/refund.

Upon Approval.
If you are approved, then your request will be processed and a replacement item will be shipped to you at Expoverse's expense, or a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Upon Rejection.
If your request is not accepted, you will again be responsible for any shipping fees to have the item(s) returned to you.

Late or Missing Exchanges.
Depending on where you live, the time it may take for your exchanged Product to reach you, may vary.

(a) If more than 30 days has past and you still have not received your exchange yet, please contact Expoverse at [support@expoverse.com].

Late or missing Refunds.
If you have not received a yet, remember it may take some time before your refund is posted; you may wish to contact your bank and/or credit card company in regard to the transaction.

(a) If you have attempted the above solutions and still have not received your refund after 30 days, please contact Expoverse at [refunds@expoverse.com].