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  » FAQ

FAQ

Expoverse

Here are answers to our most frequently asked questions. If you can't find the information you need, check our sales terms or contact us.

 

Q: How will Expoverse's products be delivered to me?

A1: Digital Products. Expoverse Store Services deliver all Digital Products through email ("eDelivery"); automatically and immediately sent to you after your purchase is completed. Access and save Digital Product(s) by clicking on the secure download link provided within the email. The download link will remain active for a period of 2 days from the date of issuance, and you can download the Product at any time during that period.

A2: Physical Products. Expoverse makes every effort to ship Physical Products according to the estimated lead times provided in the Product Listing. During peak periods such as popular product releases or holidays, an estimated 3-5 additional days may be needed to process orders for items such as clothing, discs, books, etc. If your shipment takes longer than originally estimated, Expoverse will contact you via email and attempt to complete your order as quickly as it can. Please remember the following:

(a) Confirmation.
When your order has shipped, Expoverse will send you a notification vie email containing your shipment notice and invoice. It is highly recommended that you print or save a copy of the email after receiving it.

(b) Clearance.
Expoverse will only ship your order after the payment method/amount has cleared, and you should calculate all lead times with respect to Expoverse's business operating hours of 9 a.m. to 5 p.m., Monday through Friday (excluding weekends and all major US holidays).

(c) Tracking.
If you use FEDEX as a shipping method, you may use the provided tracking number to locate your shipment at the FEDEX website [http://www.fedex.com].

 

Q: What is Expoverse's sales policy?

A1: Digital Products. All sales of digital items are final. Unfortunately, due to the intangible and irrevocable nature of digital goods, Expoverse does not facilitate any exchanges or refunds for Digital Products; other than in exceptional circumstances.

A2: Physical Products. Expoverse does not normally provide refunds for physical merchandise, unless for some reason it is unable to replace the item. If you purchased a physical item (such as a clothing item, artistic handicraft or other), in most cases you can send it back to Expoverse to receive an exchange; for items damaged in transit. Shipping costs are absolutely non-refundable.

 

Q: Can I resell Expoverse products?

A: All items (both digital and physical) are protected by Copyright and/or other international laws. You may NOT use them promotionally or commercially unless you have purchased a license from Expoverse that legally allows you to do so. Even so, items may not be sold "as-is" and must be incorporated in such a way as to be considered a "derivitave work".

 

Q: When products are updated, do I get the updates for free?

A: Yes, in most cases. You will be advised in the product listing (description) whether future updates will be included with the purchase. Sometimes discounts are made available to individuals that have purchased a previous version/release of an item as a courtesy when free upgrades are not available. 

 

Q: Can I Purchase Items Without Having A PayPal Account?

A: You can choose to pay with PayPal if you have one, but you may also select one of our other available payment methods. The Expoverse Store accepts ALL MAJOR CREDIT CARDS.

 

Q: How will charges be displayed on my credit card statement?

A: If you select to pay with PayPal, you will see a charge from "Expoverse Entertainment Group LLC," which is our registered business name. Purchases that use a MAJOR CREDIT CARD will see a charge from "Expoverse."

 

Didn't find what you're looking for? Try checking our sales terms or contact us.